Welcome to Japan Home Mart

Japan Home Mart

Terms & Conditions


Welcome to the Japan Home Mart website. The Site is owned and operated by Japan Home Mart Limited NZ Business Number: 9429030091078 trading in New Zealand as Japan Home Mart.

In this Terms & Conditions page and Privacy Policy

“you” means, you, our customer and user of this website.

Japan Home Mart ” means Japan Home Mart Limited and any related company that provides services or products to you.

Please read these terms and conditions carefully before using this Site

By using this Site, you agree to, and accept, these terms and conditions. If you do not agree with any part of the following terms of use, you should not use this Site. In addition, when using particular features and services on the Site, you will be subject to any posted guidelines and rules applicable to such features and services, all of which are incorporated herein by reference.


The purpose of the site is to provide you with information about us and  our products and stores, and allow you to purchase our products and services


Reference to any product or service on the site does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available, or that the name and description of any product in your local shop will be the same as that displayed on the site

We in no way imply that the materials on our Site are appropriate or available for use outside New Zealand, and we may not be able to fulfil  your order if you require shipping outside of New Zealand.

Inventory availability information (“in-stock”) is provided on the Site for domestic (New Zealand) merchandise. This information can be used by you to indicate the likelihood that merchandise will be able to be shipped immediately after you place your order.  However, we cannot guarantee that a product listed as in-stock will be able to be shipped immediately, as inventory can change significantly from day to day. In some rare cases, a product may be in-stock when you place your order, but sold-out by the time your order is processed. If, on occasion, an item that is shown as in-stock in your shopping cart when you place your order but is sold-out at the time your order is processed, then we will notify you by e-mail or telephone that your order will not be filled and we will refund you any completed payments that you have made.


While we will try to display the colours of our products as accurately as possible, the actual colours you see on your screen will depend on your computer monitor, and as such we cannot guarantee that the display of any colour will be accurate.


All products and charges are priced in New Zealand Dollars (NZD) and are inclusive of GST.   Additional costs, such as shipping and freight, may be added to your order prior to you completing the order and making payment.

All pricing is subject to change without notice.


The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service.

In the event a product or service is listed at an incorrect price due to a typographical error, error in pricing information received from a supplier, or for any other reason, we reserve the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.

Pre-packaged gifts are assembled individually and may vary slightly. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.

Our acceptance of your order occurs (and the contract is formed) when the goods are dispatched to you.


Shipping and deliveries are via a third party Courier company and generally only made on weekdays.  Orders will require a signature upon delivery.A despatch confirmation email will be sent to you once your order has been collected by our Courier company.


You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

Payment Options

We have flexible payment options to suit your convenience including:

Credit Cards:
Currently we can accept New Zealand and Australian issued Visa, Master Card, Discover & American Express via PayPal.  Once we receive confirmation of payment (usually one working day) we will proceed with order fulfilment and dispatch.

Direct Deposit:
Account Name: Japan Home Mart Ltd
Account Number: 06-0199-0741278-00
Bank Name: ANZ

For direct Deposits, please put your order number as the payment reference and contact us immediately after deposit to make sure we have received your payment. This will help avoid confusion and delays.  Please note that the bank clearance period for deposits from non-ASB banks can take up to 3 working days and we cannot dispatch your order until payment has been confirmed.

We do not provide a Cash On Delivery option even if you choose to pick up your goods from one of our pickup points.


Japan Home Mart Limited is, unless otherwise stated, the owner of all copyright, trademark and other proprietary rights in the Site and its contents. Without limitation of the foregoing, we own a copyright in the Site as a collective work and/or compilation, and in the selection, co-ordination and arrangement of the information and content in the Site. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Act 1968. Except as expressly provided in these Terms and Conditions and the copyright notice, we grant no rights to you under any patents, copyrights, trademarks, trade secrets or any other proprietary rights.

You may not without our prior written permission use any computer code, data mining software, "robot", "bot", "spider", "scraper" or other automatic device, or program, algorithm or methodology having similar processes or functionality, or any manual process, to monitor or copy any of the web pages, data or content found on this Site or accessed through this Site. You also may not: engage in the mass downloading of files from this Site; use the computer processing power of this Site for purposes other than those permitted above; or flood this Site with electronic traffic designed to slow or stop its operation.


We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain our property and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any "moral rights" in posted information and materials have been waived.


All Japan Home Mart marks names, used in the Site are the trademarks, trade names or service marks of Japan Home Mart Limited unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks, or use any meta tags or any other "hidden text" utilising any such trademarks, trade names or service marks, without the express prior written permission of Japan Home Mart Limited or the owner of such trade marks, trade names or service marks.


If you wish to purchase any products or use certain services on the Site, you must open an account with us and provide the required information to us. By entering any information on the Site, you represent and warrant that:

(i) you are at least 18 years of age;

(ii) you are using your actual identity;

(iii) you have provided only true, accurate, current and complete information;


(iv) you will maintain and promptly update the information that you provide to keep it true, accurate, current and complete.

Additionally, you agree to maintain the strict confidentiality of your account and any passwords issued to you for your use of or access to the Site or any portion thereof, and you agree not to allow any other entity to use any username(s) or password(s) that are issued to you. You shall be responsible for all activity that occurs under your account or password. We cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. All information provided to us will be used in accordance with our Privacy Policy. If you wish to cancel a username or password, or if you become aware of any loss, theft or unauthorised use of a username or password, please notify us immediately. We reserve the right to delete or change any username or password at any time and for any reason.


We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of the Site or restrict your access to part or all of the Site without notice or penalty. We may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason at all.


We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.


The Site, and any content available on the Site, are provided on an "as-is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to all warranties of merchantability, fitness for a particular purpose, title and non-infringement. You expressly agree that use of the Site is at your sole risk and you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of the Site. Neither we nor any of our business partners represent or warrant that the Site will be uninterrupted or error-free, that defects, if any, will be corrected, or that the Site is free of viruses or other harmful components; nor do we or they make any representations or warranties about the accuracy, reliability, currency, quality, performance or suitability of the Site or any content available on the Site. In the event of any problem with the Site or any content, you agree that your sole remedy is to cease using the Site.

All products and services listed or purchased on or through the Site are subject only to any applicable express warranties. To the fullest extent permissible by applicable law, we disclaim all other warranties of any kind, either express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose, with respect to products and services listed or purchased on or through the Site. We disclaim any and all liability for product defect or failure, claims that are due to normal wear, product misuse, abuse, product modification, improper product selection, non-compliance with any codes, or misapplication. Notwithstanding anything to the contrary.


To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the Site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the Site or any product sold through the Site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the Site or any content, products or services made available or listed on it, whether for breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.


We reserve the right to amend these Terms & Conditions without notice to you from time to time. If we decide to change these Terms & Conditions we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.


These Terms & Conditions are governed by and will be construed in accordance with the laws of New Zealand . Any disputes arising under or in connection with these Terms & Conditions, or your access or use of the Site shall be subject to the exclusive jurisdiction of the New Zealand courts.


© 2015 Japan Home Mart  All rights reserved. Reproduction prohibited other than in accordance with the following copyright notice and limited reproduction permissions. The contents of these pages are © 2015 Japan Home Mart Limited. Reproduction of part or all of the contents in any form is prohibited.


If you have any comments or questions about or Site please contact our customer service department at customerservice@japanhomemart.co.nz


The Site is owned and operated by Japan Home Mart Limited NZ Business Number: 9429030091078  trading as Japan Home Mart. All formal notices to us shall be sent to Attn: Japan Home Mart Limited,  1H Henry Rose Place, Albany, Auckland 0632, New Zealand.

All notices to you shall be sent to the email address that you provide to us when you register. Such notice shall be deemed given one business day after the email is sent. Any action or claim against us must be brought within one year following the date on which the claim first accrued or shall be deemed forever waived.